Payments Account Manager (PSP / High-Risk Payments)

Location: Europe-based (Remote, with occasional travel)

Languages:

Ukrainian — mandatory

English — B2+ required

Russian — optional / nice to have

About the Company

Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce .

The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia . Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance , enabling seamless cross-border payments for high-risk and enterprise clients.

The platform supports 60+ global and local payment methods , including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring , the company consistently delivers market-leading approval rates and high operational reliability.

Why Join

• Join a globally recognized fintech innovator in the high-risk payments space
• Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
• Collaborate with cross-functional teams across multiple regions and time zones
• Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement

About the Role

Sales Operations acts as a cross-functional operational and analytical hub , responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.

The function is accountable for data-driven decision-making , bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.

This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling .

Key Responsibilities

Analytics & Merchant Profiling

• Pre-qualification of merchants: market, geo, traffic, and payment method research
• Assessment of deal feasibility and growth potential in collaboration with Sales

Merchant Operations

• Operational support of merchants post-onboarding
• Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
• Ownership of merchant payment context and operational reality

Optimization & Scaling

• Initiation of performance improvements: provider tuning, routing optimization, cascading logic
• Reduction of operational and technical growth barriers

Cross-Functional Coordination

• Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
• Preparation of structured reports, insights, and action plans for Sales and management

Requirements

Professional Experience

• 1+ year experience in fintech / PSP , preferably in high-risk segments (iGaming, Gambling, Betting, Forex, Crypto)
• Background in Sales Operations, Account Management, Business Analytics, or Sales

Analytical & Technical Skills

• Strong analytical mindset; confident with Excel, Power BI, or similar tools
• Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
• Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
• Basic market and SEO research skills (Similarweb, Ahrefs, etc.)

Business & Communication Skills

• Strong negotiation and business communication skills
• Spoken and written English (B2+)
• Ukrainian language - a significant advantage

Personal Qualities

• High stress tolerance in a fast-paced, high-risk B2B environment
• Results-driven, structured, and ownership-oriented mindset
• Clear understanding of how Sales and Support teams operate in high-risk payment businesses

What Success Looks Like

• Sales decisions supported by clear data, not assumptions
• Merchants scaling with fewer operational blockers
• Improved payment performance and approval rates
• Strong alignment between Sales, Risk, FinOps, and Tech
• Originally posted on Himalayas