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re you fluent in German and inspired to deliver exceptional customer experiences while living in one of Portugals most charming cities? Join our team in Braga , Portugal, as a Customer Service Representative (German language) where you'll support operations for a global travel & tourism brand in a dynamic, remote-friendly environment.
What You'll Do
Respond to inquiries and service requests via phone, email, chat, and social media, providing clear, polite, and accurate information.
Build positive customer relationships by resolving issues quickly and ensuring satisfaction and engagement.
Follow established procedures while working collaboratively with the team and escalating where needed.
Identify recurring challenges and propose improvements that enhance our service standards and processes.
Stay proactive and organized when managing multiple tasks in a fast-paced environment.
Who You Are
Native or fluent in German (C2) and comfortable communicating in English (minimum B2).
Previous customer service experience is a plus, but your enthusiasm, communication skills, and responsiveness matter most.
Strong verbal and written skills across different channels (phone, email, chat).
Tech-competent, able to learn new software quickly and troubleshoot common queries.
Detail-oriented, organized, and team-spirited.
Willing to adapt in a fast-evolving support environment and thrive under pressure.
What We Offer
Competitive salary with performance-based incentives.
Fully remote work from Braga, allowing you to enjoy location flexibility while being part of a global brand.
Professional growth opportunities within the BPO/outsourcing industry.
A supportive team environment and the chance to be part of a top-tier customer experience operation.
Travel perks and exclusive discounts as part of our global brand partnership.
Life in Braga
Living in Braga , Portugal, means enjoying an ideal mix of lifestyle and work. Often called the Portuguese Rome, Braga is known for its historic architecture, vibrant student culture, and accessible nature escapes. With Portugals quality of life, mild climate, and welcoming community, its the perfect place to advance your career and enjoy new experiences.
If you're ready to leverage your German language skills in a customer service role while enjoying the experience of living in Braga, apply today your next adventure starts here!
