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The Role
A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success
Key Responsibilities
Client & Stakeholder Engagement
Lead / Participate in Client Workshops to gather business & technical requirements / user stories
Consult customers and team members on industry and ServiceNow best practices
Deliver on Scoped Application Development and integrations
Configure / Build Application UI and Workflows
Requirements & Analysis
Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
Adhere to ServiceNow development standards
Delivery & Implementation Support
Development of required integrations components (SSO, LDAP, REST/SOAP Web Services)
Service Catalog structuring and Portal Development (Widget configurations)
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Follow SDLC best practices including those around proper testing and code documentation
Follow the organization’s change management policy for all configuration changes, including vendor made changes
Quality, Adoption & Documentation
Ensure solution designs support usability, scalability, and long‑term maintainability.
Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes.
Document solution and integration models as relevant for project and client teams to consume.
Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices.
Internal Contribution
Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators.
Share knowledge and best practices within the ServiceNow communities of practice.
Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed.
Skills and Experience
Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.
Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
Familiarity with Service Bridge architecture
Familiarity with Domain Separation architecture
Understanding of JavaScript (Server-side and Client-side in ServiceNow)
Glide API, Business Rule, Script Includes, UI Action, Client Scripts
Leveraging generative AI to build and refine models is preferred
Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred
Additional details
Remote position
Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
Travel up to 25% of the time
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
