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We are seeking a detail-oriented and resourceful HR Support Assistant to join our team. This role will be instrumental in supporting HR operations through accurate data entry, onboarding activities, employee record maintenance, and internal reporting—primarily utilizing the ADP platform. The ideal candidate will demonstrate strong critical thinking skills, excellent written communication (especially for ticket/email-based correspondence), and a high level of proficiency in Microsoft Excel. Experience supporting HR functions in the U.S. mortgage industry is strongly preferred.
Key Responsibilities
Review and process employee and manager self-service changes in ADP, including updates to address, position, and compensation.
Assist in the onboarding process for new employees by managing documentation, maintaining checklists, and ensuring accurate setup in ADP.
Audit and verify new hire benefit elections and HSA contribution changes in ADP for accuracy and completeness.
Manage employee terminations in ADP, ensuring all system updates and required documentation are processed in a timely and compliant manner.
Conduct regular and ad-hoc reporting from ADP, supporting other HR functions and cross departmental data needs.
Skills, Knowledge and Expertise
Prior experience in an HR support or administrative role; experience with ADP is essential.
Preference given to those with experience in the U.S. mortgage industry.
Proficient in Microsoft Excel, including ability to work with formulas, filters, and pivot tables.
Strong critical thinking and problem-solving abilities to assess data changes and ensure accuracy across systems.
Exceptional attention to detail and ability to maintain accuracy in a fast-paced environment.
Outstanding written communication skills, with emphasis on professionalism and clarity in email and ticket-based communications.
