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We are seeking a highly skilled and detail-oriented Encompass Administrator to manage, configure, and optimize our Encompass Loan Origination System (LOS). The ideal candidate will serve as the subject matter expert for Encompass, ensuring the platform supports compliance, efficiency, and scalability across the mortgage lifecycle. This role requires strong technical expertise, problem-solving ability, and an understanding of mortgage lending workflows.
Key Responsibilities
Administer and maintain the Encompass LOS, including user setup, role-based permissions, and system configurations.
Create, test, and deploy Encompass forms, business rules, fields, and automation to streamline loan processing.
Monitor system performance, troubleshoot issues, and coordinate with Ellie Mae (ICE Mortgage Technology) support as needed.
Ensure compliance with industry regulations and internal policies by configuring audit trails, reports, and compliance rules.
Support system upgrades, enhancements, and integrations with third-party applications.
Develop and maintain custom reports and dashboards to provide visibility into loan pipeline, compliance, and operational efficiency.
Partner with lending, operations, compliance, and IT teams to gather requirements and deliver system solutions.
Provide training, documentation, and support to end users on Encompass functionality and best practices.
Participate in vendor evaluations and system improvement initiatives.
Skills, Knowledge and Expertise
Proven experience as an Encompass Administrator or in a similar LOS administration role.
Strong understanding of mortgage lending processes, compliance requirements, and workflow design.
Hands-on experience configuring Encompass fields, business rules, input forms, milestones, and personas.
Familiarity with Encompass SDK, APIs, or advanced customization is a plus.
Proficiency in creating custom reports with Encompass reporting tools (e.g., Reporting Database, Excel, SQL).
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication skills with the ability to work across departments.
Ability to manage multiple projects and priorities in a fast-paced environment.
Preferred Qualifications
Encompass Administrator Certification (ICE Mortgage Technology) or equivalent training.
Background in mortgage operations, underwriting, or compliance.
