Tier 2 Technician – Third Shift
NGEN$24.00 – $32.00 per hourUnited States only
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Schedule: 12:30 AM – 9:00 AM
Position Summary
The Tier 2 Technician – Third Shift provides advanced technical support, maintenance, and monitoring for Company’s managed client environments during overnight hours. Responsibilities include responding to after-hours support requests, completing work best performed outside business hours, remediating failed updates and automated processes, monitoring backups and system health, and supporting scheduled maintenance and project work.
This role requires strong troubleshooting skills, sound judgment, and the ability to work independently. The technician keeps the team informed through clear documentation, escalation, and handoffs to the day shift.