Business Analyst

Job Summary:

The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Court Case Management software solutions for courts. This position requires strong analytical skills, a solid understanding of court administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements.

Duties and Responsibilities:

• Analyze Court workflows, court operations, and related judicial processes to identify opportunities for improvement.
• Document current and future‑state business processes, functional requirements, and system interactions.
• Translate operational needs into clear, actionable requirements for Product and Engineering teams.
• Conduct data analysis and research to support solution design, configuration, and decision‑making.
• Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment.
• Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel.
• Provide expert guidance, subject-matter assistance, and best‑practice recommendations to clients and internal teams.
• Support user acceptance testing, validate system configurations, and assist with rollout activities.
• Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately.
• Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA.
• Produce high‑quality documentation such as process maps, requirements specifications, and training materials.
• Communicate complex concepts clearly to both technical and non‑technical audiences.
• Provide Demonstrations and training to clients on the Court Case Management Application.
• Perform other duties as assigned.

Education and Experience:

Bachelor’s Degree preferred, or the equivalent amount of related experience required.

3+ Experience working in court operations, case management, or judicial administration.

Previous experience in a senior or lead Business Analyst role.

Experience with judicial or government software applications.

Proficiency with JIRA or similar tools for user story creation.

Experience supporting software implementations or enterprise system rollouts.

Strong problem-solving skills and a proactive, customer-focused mindset. Flexible and forward‑thinking in implementing technology and process improvements

Knowledge, Skills, and Abilities:

Comprehensive knowledge of court processes, including domain-specific terminology.

Analytical, detail-oriented, open to change, and a keen sense of urgency when assisting clients.

Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously.

Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed.

Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.

Strong active listening skills and the ability to seek clarification to ensure accurate understanding.

Ability to work collaboratively with clients and colleagues while maintaining a positive team environment.

Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence Ability to learn and effectively use multiple internal software applications.

Capable of working independently with minimal supervision as well as within a team.

Ability to multitask and perform effectively in a fast‑paced environment.

Willingness to work overtime when necessary to meet project deadlines.

Ability to travel up to 50%.

Work Environment:

Reliable high-speed internet for a remote working environment An at-home noise level in the work environment that is usually moderate as if the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery,

Frequent communication via telephone and Teams

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Originally posted on Himalayas