Companies in this catalog do not charge applicants. Never send money to apply.
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
As the Operations Analyst, you will play a critical role in the continued development of NeueHealth ’s core operational functions. The NeueHealth Operations Analyst role is responsible for driving operational excellence with internal and vendor operations functions. This position will work closely with cross-functional NeueHealth teams to design and document workflows and business requirements. The Operations Analyst will also be responsible for managing day-to-day relationships with key vendors.
ROLE RESPONSIBILITIES
The Operations Analyst job description is intended to point out major responsibilities within the role, but it is not limited to these items.
RESPONSIBILITIES
Execution of daily operational processes to support ongoing NeueHealth business. Including detailed review of issues and tracking through completion.
Execute on NeueHealth ’s materials management process including template management, oversight of daily operations and regular quality checks. Including delegated communications, case management outreach and quarterly and annual notices to ACO members and providers.
Manage the development of workflow processes and related materials for operational activities. Analyze, design and implement processes to ensure effective and efficient solutions to operational functions, optimizing processes to achieve business goals.
Coordinate, facilitate, and manage vendor management tasks inclusive of working with external vendors and internal employees. Track vendor projects, issues, troubleshoot and present to management as required.
Develop and maintain user and system management protocols. Ensure proper oversight and documentation to support audits.
Other duties and responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE
A Bachelor's degree is required
Three (3) or more years related experience preferred; preferably within a health plan or related field
Experience in developing and maintaining detailed process documents required
Experience working in Microsoft Visio, PowerPoint, PowerBI and Excel
Experience in interpreting data analytics, outcomes measures in health care and use of that data to drive change required
PROFESSIONAL COMPETENCIES
Takes a creative approach to audience-facing reporting and documentation, establishing templates for use by others as needed
Comfort with creating and managing timeline driven workplans, as well as creating process flow documentation that supports your work
Ability to drive results in a collaborative environment, creating and leading cross-functional teams
Excellent interpersonal communication and organizing skills to coordinate project activities
Strong operational mindset and use data to draw insights; when applicable data is not available, you have the ability to gather all available information to support an approach and devise steps to measure the impact of your work for future iterations
Experience in leveraging data and technology to solve problems or improve processes
Experience in developing training resources, leading training programs to address business needs
Bias toward action; sense of urgency, self-initiative, and ownership of work
Superb written and verbal communication skills
LICENSURES AND CERTIFICATIONS
No licensures and/or certifications are required for this role.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth , our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
