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We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.
This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.
Key Responsibilities
Coordinate the handoff from approved customer orders to executed carrier pickups
Confirm pickups with carriers via email and ensure timely follow-up
Complete routing requirements within customer portals
Populate and maintain shipment information in NetSuite templates
Prepare and distribute daily pickup summary reports
Manage missed pickups through resolution and communicate updates to stakeholders
Ensure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment details
Meet a 2-hour SLA for carrier communications
Navigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirements
