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Job Summary
The Materials & Repair Estimate Operations Specialist position performs quality assurance and analytical tasks related to wood cabinet and furniture repair estimates, supporting the Technical Repair Estimate team.
Role Location: Fully remote within the continental United States.
Key Responsibilities
Reviews estimates and files completed by the Technical Repair Estimator team to ensure that the submitter’s request has been met
Confirms completion of estimate, support components, billings, and close out the file.
Using industry standard software, such as Xactimate, completes the estimate by providing a valuation of wood cabinetry and/or furniture on an as needed basis which is used by the submitter and compared to our repair estimates to determine the disposition of the damaged items. (i.e. repair vs. replace)
Follows-up on incomplete file submissions
Communicates any next steps to other team members
Assists Operations Manager with analysis of team metrics, such as cycle times
Assesses ways that various processes can be streamlined or automated and propose these changes to the Operations Manager
Delivers clear, accurate estimates and replacement valuations that meet the submitter’s needs
Supports the department in meeting Service Level Agreements
Ensures proper file completion and follow-up, queue management
Improves efficiency in order to buy back capacity
Education & Experience
Required
High School degree or equivalent
At least two (2) years of administrative experience
A general knowledge of woodwork, refinishing, and restoration.
Strong customer service orientation;
Strong attention to detail;
Effective problem solving;
Excellent written and verbal communication skills;
Ability to organize and manage multiple priorities and to work in a fast-paced environment;
Consistently demonstrates integrity and ethics
Proficient with Microsoft Office Suite or related software
Preferred
College Degree
Professional certifications in related field Knowledge in woodworking or construction Competencies Results-Oriented : ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames Adaptability to Change : ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
Interpersonal Communication : ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions
Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
Cultural Competence : ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions
Why you'll love working at Nearmap :
We move fast and work smart; often wearing multiple hats. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
Learn More About The Work We Do
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About Nearmap
Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.
We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.
