Manager Customer Success - Product Adoption
MyOperatorUnited States only
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This is a remote position.
Job Description The Manager Customer Success will work closely with the Team Leads - Customer Success/support to improve the overall customer experience and to enhance the working of the internal team members. He/She will be reporting to the Senior Manager - Customer Support and work with him to improve the ARPU of the existing clients.
Key Responsibility Area
- Lead the Customer Success function by training, engaging and developing your team
- Manage the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimize churn.