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The Patient Eligibility Specialist is responsible for performing the initial screening process, managing the daily patient queue, and documenting interactions with potential candidates. The focus of this role will be performing daily screenings of the candidates in the Myomo Doxy waiting room, which will include administrative and clinical functions.
Core aspects of the role involve learning the necessary skills and knowledge pertaining to our device, as well as inclusion/exclusion criteria to provide potential MyoPro candidates to the pipeline.
We aim to provide high-quality and safe orthotic care to patients through our product line. The Patient Eligibility Specialist will report to the Patient Eligibility Manager but may work in collaboration with Myomo’s cross functional team members and other clinical professionals.
How You'll Drive Impact:
Training
Review educational materials and resources to serve as a clinical expert of the Myomo product line.
Participate in training and observation with the Patient Eligibility Manager on an ongoing basis.
Train with local Regional Managers through observation of measurement, delivery, and evaluation of candidates to more thoroughly understand the MyoPro orthosis.
Clinical Competency Assessment
Demonstrate knowledge gained through training with practical evaluations and written assessments.
Provide constructive feedback to facilitate continuous improvement in clinical skills.
Collaboration & Professional Development
Work collaboratively with the Patient Eligibility Manager to enhance operational efficiency.
Identify and report customer needs, improvement opportunities, and potential sales opportunities to the Patient Eligibility Manager.
Participate in professional development opportunities including emerging technologies and tools that can assist with efficiency gains, maintaining industry standards, and best practices.
Stay current on professional certification/licensure or clinical requirements.
Quality Assurance & Documentation
Practice quality assurance measures, ensuring the highest standards of care for Myomo products.
Report on any identified areas for improvement to the Patient Eligibility Manager.
Maintain CRM, updating patient documentation in a timely manner.
Other Duties
Identify and report customer needs, product performance, and potential sales opportunities service of accounts, and sales growth to the Patient Eligibility Manager.
Attend and participate in industry conferences and meetings as needed.
Please Note:
Base compensation is $19-20/hr depending on experience. Through our variable compensation plan, there is potential to earn up to $26/hr.
What You'll Bring:
Associate's Degree required; Bachelor's may be preferred.
