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Welcome to MICE DESK
MICE DESK is the leading European company automating the sales process in the hospitality industry — and we are now expanding to the US.
Our platform, Rocket , turns event, meeting, and group inquiries into autonomous end-to- end workflows: from RFP to signed contract, across email, CRM, and PMS systems. We integrate with the systems hotels actually run on — Oracle OPERA Cloud, SIHOT, Guestline, Salesforce, Marriott's enterprise stack — which means our engineers work inside real hotel operations, not against sandbox APIs.
We are a Series A-stage company with a deliberately small team and real enterprise traction: major hotel groups across Europe run their group sales on Rocket. The people joining now shape the product, the deployment playbook, and the culture.
The Role
Product Owners are how Rocket turns product direction into successful execution. You own specific product domains within the platform, ensuring engineering teams have clear requirements, priorities, and context needed to deliver high-quality features.
This is not a strategy ownership role. You work closely with Product Managers, Engineering, Design, QA, and customer-facing teams to translate product direction into actionable requirements, manage delivery, and ensure successful execution within your product area.
If you enjoy solving complex product problems, coordinating teams, and turning ideas into reliable software experiences, this is the role.
What You Will Own
Backlog ownership and delivery execution.
Own delivery for assigned product domains across the MICE DESK platform. Manage and refine the backlog, prioritize work based on guidance from the Product Manager, customer input, and business impact, and ensure engineering teams have everything required to deliver successful features.
Requirements and feature definition.
Translate product direction and customer needs into clear, actionable requirements for engineering teams. Write user stories, acceptance criteria, and functional specifications while ensuring features are well understood before development begins.
Cross-functional collaboration.
Act as the connection point between Product, Engineering, Design, QA, and customer-facing teams throughout the development lifecycle. Support alignment on scope, priorities, delivery expectations, and successful feature releases.
Customer and product understanding.
Build a strong working understanding of customer workflows and operational pain points within your product domain. Support customer feedback collection, help validate solutions in partnership with the Product Manager, and provide insights that improve product execution.
Continuous improvement.
Improve product delivery through structured feedback, better processes, and execution-level insights. Surface opportunities for product enhancements to inform product strategy, support product discovery and experimentation led by the Product Manager, and contribute insights to long-term product planning.
What Success Looks Like
3 months: You understand your assigned product domains, work effectively with Engineering and Product, and independently manage requirements, backlog refinement, and delivery processes.
12 months: You own delivery across key product areas, engineering teams rely on your clarity and execution, and your work consistently improves feature delivery quality and customer outcomes.
Who You Are
Must-have
4+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar role in a SaaS or software product environment
Proven experience managing product backlogs and supporting software delivery
Strong ability to translate customer and product needs into clear requirements
Experience writing user stories, acceptance criteria, and functional specifications
Strong understanding of Agile product development methodologies
Experience working closely with engineering teams throughout the software development lifecycle
Excellent stakeholder management and communication skills
Strong analytical and problem-solving abilities
Experience using product management tools such as Jira, Confluence, Linear, or similar
Excellent English communication skills (B2–C1)
Nice-to-have
Experience with AI-powered or data-driven SaaS products
Experience in Hospitality Tech, CRM, PMS, or workflow automation platforms
Familiarity with UX principles and customer discovery techniques
Experience working with cross-functional, distributed teams
Exposure to analytics tools and product metrics
Experience in a high-growth startup or scale-up environment
Hiring Process
Intro interview — background, product experience, delivery ownership, communication skills, and motivation for joining MICE DESK Product & Delivery interview — backlog management, requirements definition, prioritization, stakeholder collaboration, Agile delivery, and real-world product execution scenarios Founder / Product Manager interview — product vision, ownership mindset, collaboration style, and your role in executing MICE DESK's product direction
Why MICE DESK
Own delivery for meaningful product domains in an AI-native SaaS platform
Work closely with Product, Engineering, and founders to execute product direction
Build solutions that solve real-world challenges for the hospitality industry
Join a fast-growing Series A startup where your delivery has immediate customer impact
Be part of a small, ambitious team building the future of AI-powered hospitality technology
