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Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote

Molina HealthcareUnited States only

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JOB DESCRIPTION Job Summary Provides senior level engineering support for enterprise infrastructure systems through contributions to the implementation, maintenance, and reliability of platforms that enable critical business services across compute, storage, networking, cloud, and automation technologies. Collaborates with engineers, architects, and cross-functional teams to drive system design, deployment, and operations throughout the technology lifecycle. Leverages infrastructure and security expertise to troubleshoot complex issues, optimize performance, and ensure solutions meet evolving business and technical requirements.

Essential Job Duties

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Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote at Molina Healthcare · web2ua

Builds strong relationships with IT leadership, engineers, program managers, support leads, and external vendors to understand requirements and deliver technical solutions.
Contributes to strategic planning of architecture standards, roadmaps, budgets, programs, and projects, and provides senior‑level technical input.
Facilitates and reviews technical design solutions, documentation requirements, and engineering standards across department functions.
Leads and executes complex build, deployment, and configuration activities across infrastructure platforms.
Ensures IT system implementations align with licensing, design, security, and compliance requirements, and provides guidance to engineering teams.
Supports and enhances monitoring, alerting, and observability tools (e.g., Splunk, Dynatrace, SolarWinds) to maintain system health, performance, and resiliency.
Supports security controls, patching, vulnerability remediation, and compliance requirements (HIPAA, HITECH), and provides technical guidance on remediation strategies.
Collaborates with networking, security, and application teams to ensure integrated, end‑to‑end service delivery and cross‑platform alignment.
Follows and reinforces project methodologies and change‑management processes to ensure compliant and consistent delivery.
Contributes to solution‑architecture delivery within project methodologies, timelines, and governance frameworks, and provides senior‑level technical recommendations.
Performs advanced root‑cause analysis, troubleshooting, and problem‑solving to resolve complex infrastructure and service issues and address IT‑related business challenges.
Leads or contributes to cross‑team project tasks, engineering deliverables, and technical workstreams.
Develops and presents technical solutions, engineering recommendations, and design considerations for peer‑review committees.
Shares technical concepts, best practices, and solutions with technical peer audiences and mentors junior engineers.
Participates in on‑call rotation schedules and off‑hours support activities, including escalation support for complex issues.
Ensures adherence to IT process controls, including incident, change, and configuration management, and contributes to process improvements.
Provides training and support to new and existing EIS team members, and constructive feedback to improve people, processes, and technology across the organization.

Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote

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Essential Job Duties

Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote

Apply now

Essential Job Duties

Required Qualifications

Preferred Qualifications

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