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Discover your 100% YOU with MicroSourcing !
Position: Corporate Travel Agent
Work setup: Work from Home
Why join MicroSourcing ?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Work Style: 100 % remote (cover core U.S. business hours - 9AM to 6PM, schedule can change)
Key Responsibilities
Build, ticket, exchange, and refund complex air, hotel, and ground bookings in Sabre/ Amadeus/
Galileo—always reading the fare-calc line and protecting commission.
Manage VIP and group movements (10 + seats, room blocks, sports rosters).
Clear Company's queue checks to ensure zero-error PNRs (no canned scripts).
Own the inbox—write clear, on-brand emails; hop on calls when needed.
Re-accommodate during IRROPS; understand airline debit memos and how to avoid them.
Share knowledge; admit mistakes; update the playbook so the team grows.
Required Qualifications
10 + years of deep GDS work (ticketing, exchanges, refunds).
Proven corporate-agency background (brick-and-mortar; OTA-only is not enough).
Fluent written and spoken English.
Strong grasp of fare ladders, commissions, alliances, group travel, and airport ops.
Reliable remote setup (quiet space, fast internet, secure workstation).
Hiring Process
Video interview (scenario-based, English).
Written exercise (client email + fare-calc quiz).
Live GDS skills check (create, exchange, refund a sample PNR).
Additional Details
At least 10 years of GDS experience (including exchanges, refunds, and bookings)
Excellent written and spoken English communication skills
Previous experience working in a traditional travel agency (specifically serving corporate clients)—please note that experience solely with online travel agencies is not sufficient Solid knowledge of fare ladders, airline alliances, airport operations, and related corporate travel procedures
Additionally, each qualified candidate must:
Participate in a video interview conducted entirely in English, answering detailed questions relevant to corporate travel
Complete a written test, including drafting a professional email response to a travel inquiry
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
