Reservations Administration Associate (2 US MARKET / 2 CA MARKET)

• Responding to inbound emails and web messages
• Creating new outbound emails
• Primarily non-voice, but voice tasks are still a component of

the role and other tasks at hand

• Processing transactions on proprietary and 3rd party systems
• Attending virtual huddles and other online meetings
• Receiving or making internal & external voice calls
• Updating data/reporting and collating other information
• Providing feedback on opportunities to improve process
• Calculating various costs for travel bookings e.g. flights, upgrades and/or add-ons
• Providing specialist advice to other internal teams
• Prioritizing work across multiple queues/systems
• Quality checking own or other team members work before finalizing
• Rapid task switching based on priorities/ urgencies
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• Excellent communication skills in English – written and spoken
• Ability to adapt communication to different countries/cultures
• Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones
• Experience with different proprietary web applications and MS

Office Suite

• Customer focus
• Completed at least 2 years in college
• Amicable to shifting schedules
• Originally posted on Himalayas