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Discover your 100% YOU with MicroSourcing !
Position: Reservation Sales Specialist
Location: Metro Manila
Work setup & shift: Remote | Day Shift
Why join MicroSourcing ?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
What You'll Do:
Inbound Reservation Sales – 80%
Manage all external inbound reservation and accommodation sales calls.
Conduct effective needs analysis to understand each guest's accommodation requirements, purpose of stay, priorities and preferences.
Convert inbound enquiries into confirmed reservations wherever possible.
Confidently communicate the value of Quest Robina and recommend the most appropriate apartment type and accommodation solution.
Identify and action opportunities to upsell apartment categories, length of stay, inclusions and other relevant products or services.
Maintain a strong understanding of rates, availability, restrictions and revenue strategy.
Provide accommodation quotes for stays of up to 14 nights, within approved pricing and revenue parameters.
Follow up outstanding quotes and unsecured enquiries to maximise conversion.
Manage and follow up reservation enquiries received through the Front Office/reservations inbox that have not yet converted into confirmed bookings.
Conduct 3-day calls from a sales perspective, identifying opportunities to strengthen the booking guest engagement, understand guest requirements and preferences further and maximise further revenue opportunities.
Proactively follow up waitlists as availability changes.
Follow up cancellation lists and identify opportunities to recover lost business or replace cancelled reservations.
Build relationships with repeat guests, corporate travellers and other reservation contacts to encourage repeat and direct business.
Maintain accurate notes and sales activity within RMS and relevant systems.
Work closely with the Business Development Executive to identify emerging sales opportunities and enquiry trends.
Sales Conversion & Revenue
Take ownership of reservation conversion across assigned inbound channels.
Understand the commercial impact of rate, room type, length of stay and occupancy when handling enquiries.
Apply appropriate upselling and value-selling techniques rather than relying solely on price.
Identify opportunities to convert OTA or third-party enquiries into future direct business where appropriate.
Follow up leads consistently and proactively rather than waiting for guests to reconnect.
Maintain awareness of high-demand periods, need dates and revenue priorities.
Support the property in achieving accommodation revenue, conversion and direct booking targets.
GSA Sales Training & Development – 20%
Review GSA reservation and enquiry calls to assess sales technique and identify coaching opportunities.
Identify individual and team training gaps relating to:
Needs analysis
Call structure
Product knowledge
Confidence
Objection handling
Upselling
Closing techniques
Follow-up
Conversion
Provide practical coaching and feedback to GSAs.
Facilitate sales training alongside the Business Development Executive.
Assist in developing individual Training & Development (T&D) plans for GSAs where required.
Support ongoing call coaching, role plays and sales development activities.
Track improvement following coaching and identify areas requiring further development.
Help Assist build reinforcing a consistent sales culture across the Front Office team.
What You'll Need:
Demonstrated experience in reservations, accommodation sales, hotel Front Office sales or a similar inbound sales environment.
Proven ability to convert inbound enquiries into confirmed sales.
Demonstrated upselling and revenue optimisation capability.
Strong understanding of sales conversion and follow-up techniques.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
