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Discover your 100% YOU with MicroSourcing !
Position: Optical Assistant - German Bilingual
Location: Harton Paranaque
Work setup & shift: Work from Home | Shifting Schedule
Why join MicroSourcing ?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Description:
Pre-sales advice:
Help customers register for an account and/or navigate online and process their orders (English and German)
Confidently and knowledgeably give advice on selecting glasses and lenses (English and German)
Check product availability for customer orders and provide accurate and up to date alternatives when required (English and German)
Assist our customers with understanding their prescriptions (English and German)
Prescription management:
Verification of customer prescriptions to ensure orders are correct (English and German)
Customer experience and retention
Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis (English and German)
Work as part of the customer service team to drive positive company experience results Communicate professionally with customers about their orders, including any delays or changes in delivery (English and German) Passing customer feedback onto the product or marketing team to improve our product and/or website offerings (English and German) Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company Process customer orders, refunds or returns as per our established processes and procedures (English and German) Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations (English and German) Maintain thorough and accurate customer service records through Servicecloud (English and German) Keep confidential records and financial information private and secure (English and German) Attend regular training (online/in person) to ensure optical, technical and product knowledge are up to date
Priority Requirements:
Excellent communication skills both written and verbal (English and German)
Flexible working hours
Experience handling escalated issues
Has a primary internet connection of at least 50mbps and a reliable backup internet.
Has experience and skills using the internet and Microsoft Office.
Competencies/ Personal Traits:
Organized and detail oriented
Problem solver and a team player
Must be able to multi-task and THRIVE in a fast-paced environment
Has Good sense of humor & positive attitude
Ability to “Think outside of the box” and provide creative solutions
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
