Coordinator- Technical Support
MicroSourcingPhilippines only
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GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.
MAJOR DUTIES AND RESPONSIBILITIES:
Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications.
- Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.