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About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Oversee insurance verification, eligibility determination, and benefits investigation workflows across commercial, Medicare, Medicaid, and managed care payers.
Verify patient insurance coverage using payer portals, clearinghouses, and EDI 270/271 real-time eligibility transactions.
Identify and resolve coordination of benefits issues, coverage gaps, and eligibility discrepancies prior to service delivery.
Evaluate and annotate AI-generated eligibility verification outputs for accuracy, completeness, and payer compliance.
Develop and document SOPs for eligibility and benefits verification workflows.
Monitor KPIs including verification accuracy rates, front-end denial rates related to eligibility, and turnaround times.
Ensure compliance with payer-specific requirements, CMS guidelines , and HIPAA regulations .
Identify process gaps and recommend workflow improvements to reduce eligibility-related claim denials.
Provide structured feedback and annotations to support AI training datasets .
Qualifications Must-Have 5+ years of experience in insurance verification, eligibility and benefits management, or front-end revenue cycle operations, with at least 2 years in a management role.
Expert knowledge of EDI 270/271 transactions , payer portal navigation, and real-time eligibility tools.
Strong familiarity with Medicare, Medicaid, and commercial payer eligibility requirements and benefit structures.
Proficiency with Epic , Cerner , Meditech , or equivalent EHR platforms .
Experience with clearinghouse platforms such as Availity , Change Healthcare , or similar.
Exceptional written and verbal English communication skills.
High attention to detail with the ability to identify subtle discrepancies in coverage data.