Manager Reporting & Escalation

To lead the reporting, analytics, and escalation management function for reconciliation activities across the Central Reconciliation Unit (CRU). This role ensures that aging, unmatched breaks, SLA compliance, and control gaps are actively tracked, escalated, and governed across Group Operations, Finance, and international operations units. The role is pivotal in providing actionable insights to senior management through structured dashboards, MIS, and packs for governance forums such as FROC (Financial Reconciliation Oversight Committee), ORRC (Operations Risk & Resilience Committee), and OGRM (Operations Group Risk Management).

Key Result Areas

• Governance Reporting : Timely and accurate dashboards and presentation packs for FROC, ORRC, and OGRM forums.