Assistant Manager - Operations -Remittance Enquiries

Act as the single point of accountability for high‑risk, high‑value payment investigations, ensuring end‑to‑end ownership until final resolution for London payments .

Lead time‑critical investigations with potential regulatory, reputational, or financial impact, prioritizing cases with Central Bank and senior management visibility.

Mentor junior investigators and act as a subject‑matter expert for complex ISO 20022 (pacs.008/pacs.009) and legacy MT investigations.

Demonstrate end‑to‑end expertise in payment investigation messages, including returns of funds, unable‑to‑apply cases, amendments, BCNR, recalls, RFIs, and back‑valuation scenarios across correspondent banking.

• Maintain strong working knowledge of both outward and inward remittance flows, ensuring accurate investigation, response, and resolution.
• Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
• Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
• Share proper feedback with the processing team.
• Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.
• Lead and coach investigators, allocating workload effectively, monitoring productivity, and ensuring timely case closure without compromising control standards.
• Originally posted on Himalayas