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As a Senior Customer Lifecycle Marketing Specialist at Lytx , you will play a critical role in driving renewals and advocacy within our customer base. You are a strategic, results-driven marketer who develops and executes campaigns that engage customers throughout their customer lifecycle, from company updates to surprise and delight to product adoption to long-term loyalty and advocacy. By building strong partnerships aligned with sales and customer success teams and clients themselves, you will deepen relationships to deliver measurable impact on revenue and retention.
You’ll Get To:
Develop a deep understanding of client goals, industry dynamics, and business objectives to identify marketing opportunities aligned with Lytx 's strategy.
Design and execute customer marketing campaigns and programs that support the full customer lifecycle, including product adoption, advocacy, and retention as well as deal acceleration.
Partner closely with internal teams (i.e. Sales, Customer Success, Strategic Accounts, Training, RevOps, other marketing teams, etc) to ensure marketing efforts directly support organizational priorities and revenue goals.
Partner with the events team to plan and execute customer-facing events as a key channel, including client conferences, Customer Advisory Boards, and customer roundtables, and more.
Planning and execution support for Lytx 's annual conference, including venue agenda and speaker management, budget, registration, sponsorships, and on-site production.
Own and optimize an advocacy program to support customer retention, new growth, and Lytx ’s pulse on the market through various program elements, including an executive-level advisory board, advocate engagement, and acts of advocacy.
Monitor campaign performance, analyze results, and optimize efforts to improve ROI and meet pipeline and retention goals.
Contribute to a culture of continuous improvement and accountability through experimentation, feedback, and iteration.
What You Need:
5+ years of B2B marketing experience; SaaS experience strongly preferred
Minimum of 2 years in customer marketing, lifecycle marketing, or advocacy roles
Experience partnering directly with sales and customer teams, with a strong understanding of how marketing supports sales priorities at each segment
Proven track record building and executing customer advocacy, reference programs, or growth campaigns
Hands-on experience designing programs that support customer retention, product adoption, and account expansion
Proficiency with marketing technologies, such as 6sense, Marketo, and Salesforce
Benefits:
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
Volunteer Time Off
Employee Referral program
Education Reimbursement Program
Employee Recognition and Appreciation program
Additional perk and voluntary benefit programs
Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:
$92,000.00 - $116,000.00 You’re driven to succeed and so are we. At Lytx , our mission is to protect a world in motion, and we do it by building technology and partnerships that help keep people safe on the road. The way we work is guided by our shared values: D eliver for the customer, R esponsibility in every outcome, I nnovate with purpose, V elocity with excellence, and E levate each other.
If you’re looking for meaningful work, a team that challenges and supports you, and the chance to grow your career while making a real impact, we’d love to meet you.
Together, we’re helping make roadways safer and saving lives!
Lytx , Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email . Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.
