Quality Associate - Malayalam (AstroLokal)
LokalIndia only
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- Role : Quality Associate
- Location : Work From Home
About Astro Lokal
Astro Lokal connects users with astrologers through calls, chats, and video consultations. We aim to deliver a reliable, consistent, and high-quality customer experience by maintaining service standards and ensuring astrologers and customer-facing teams adhere to defined quality guidelines.
Role Overview:
The Quality Associate will be responsible for maintaining and improving service quality across Astro Lokal 's customer-facing operations. The role involves auditing calls, chats, and video sessions, identifying performance gaps, delivering training interventions, and working closely with Operations to improve customer experience and service delivery.