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AgentForce Solutions Architect
We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.
We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.
About the Role:
Duties & Responsibilities:
Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds
Build and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilities
Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses
Create proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementation
Develop custom Prompt Templates and engineer system prompts for optimal agent performance
Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs
Implement agent security, including Einstein Trust Layer configuration and data masking
Perform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT)
Monitor agent performance analytics and continuously optimize based on conversation metrics
Troubleshoot and resolve issues related to agent responses, actions, and integrations
Education & Experience Requirements:
3+ years of development and configuration experience within Salesforce Platform
Hands-on experience building and deploying Agentforce agents in production environments
Expertise in Salesforce Flow (including autonomous mode flows) and Apex for custom agent actions
Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce
Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.)
Experience with Data Cloud or similar customer data platforms
Knowledge of programming languages such as JavaScript, Python, and/or Apex
Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques
Experience with agent testing methodologies and conversation design principles
Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning Engine Ability to design conversational AI experiences with appropriate agent tone, personality, and guardrails Strong prompt engineering skills with ability to iterate and optimize agent instructions Knowledge of Einstein Trust Layer, data security, and compliance requirements for AI agents Experience with agent performance monitoring, A/B testing, and continuous improvement Ability to translate business requirements into agent capabilities and action plans Strong understanding of when to use agents vs. traditional automation (Flows, Apex) Familiarity with multi-agent orchestration and handoff patterns Knowledge of Salesforce metadata deployment (DevOps, change sets, or CI/CD pipelines) Excellent problem-solving skills and ability to debug complex agent behaviors Strong communication skills to explain agent capabilities and limitations to non-technical stakeholders
What We Offer:
Competitive salary and performance-based incentives
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional development and career growth
A collaborative and inclusive work environment
Why You Should Join Us:
100% CEO approval on Glassdoor
Small but mighty team of ~150 Engagers
Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It 100% remote work arrangements (minimal travel may be required per client need) If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet qualifications
At ListEngage, we aim to change the world by challenging the traditional consulting model by building a flexible, delivery focused organization that can deliver on the promise that we have made to each other. We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.