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Description
We’re looking for an experienced, stakeholder-focused analyst to join our USRM Fraud Hub Analytics team. In this high-visibility, high-impact role , you will be using data-driven insights to advance fraud detection and prevention for the Internal Sales and Service Fraud domain. This role is a great fit for someone who enjoys working directly with stakeholders, digging into messy data, and turning ambiguous requests into insights.
In this role, you'll work closely with the Central Fraud Hub leadership team and the Analytics Asst Director to expand analytics capabilities in the Internal Sales and Service Fraud space, identify new opportunities for lead generation, and deliver timely insights that influence business decisions. Your work will directly support the Central Fraud Hub's efforts to detect and prevent fraud, improve investigator efficiency, and help protect USRM's profitability as the business continues to grow.
Key Responsibilities
Dedicate 80% of your time developing, coding, and testing fraud scenarios to generate efficacious leads for the Internal Sales and Service Fraud Investigation team by using advanced data analysis techniques and tools (e.g. Snowflake, SQL, SAS, PowerBI, etc.).
Directly support our Internal Sales and Service Fraud Investigation stakeholders by leveraging marketing, distribution, and call data to identify suspicious patterns, anomalies, and emerging fraud trends across lines of business; including ad hoc requests to support active and future investigations.
Partner with Fraud Hub leaders on strategic priorities and collaborate with Data Science and Reporting partners to integrate your insights into impactful dashboards and modeling solutions.
Support the Analytics Asst Director to refine and update the framework that defines how we value potential Internal Sales and Service fraud leads.
Develop operational health metrics and deliver data-driven narratives for the monthly operational review (MOR), surfacing performance drivers and improvement opportunities.
Define best-in-class standards for fraud analytics excellence, institutionalize domain-specific business and technical expertise, and drive “build-once-reuse-many” framework.
Ideal Candidate
Experience with Internal Sales and Service data is a strong plus (or experience with financial fraud).
Strong technical and analytical skills, experience working with large datasets and advanced coding techniques (preferably SQL).
Strong stakeholder orientation: able to actively listen to and understand the stakeholder’s needs; understand the stakeholder’s end goal so you can deliver data and analyses that are usable and timely.
What are the performance expectations?
Proven ability to successfully tackle high complexity analysis with minimal direction.
You think critically and holistically about the data and analysis that will best serve our stakeholders.
Manage and set expectations proactively and independently across multiple workstreams.
Possess subject matter expertise in your domain and the ability to tell compelling stories with data.
Champion continuous improvement by developing resources and institutionalizing knowledge.
Qualifications
Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.
About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual , our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
