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Overview :
As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.
Responsibilities :
Interpret through web-based VRI system
Answering inbound calls in a timely manner
Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
Provide superior customer service
Qualifications/Experience :
Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
Adhere to Code of Professional Conduct
Attention to detail, while working in a fast-paced environment
Strong oral and written communication skills in English and the target language
Professional and positive phone manner with clients from all types of businesses
Familiarity working in a windows environment (preferred)
Experience with VRI systems(preferred)
PC Trouble shooting skills (preferred)
Previous interpreting experience (preferred)
VRI Technical Requirements :
PC Minimum Requirements Windows 8.1 or higher AMD A8 or Intel Core i5 or faster 4GB RAM 40 Mb free space on HDD High speed internet (5 Mbps Download / 5 Mbps Upload) Recommended webcam PC - Logitech WebCam® C920 HD Pro or better MAC Minimum Requirements Mac with Intel Core i5(5th Gen) Mac OS X ‘Yosemite or higher 4GB RAM 40MB hard drive space Latest Firefox/Safari and Apple software updates High speed internet (5 Mbps Download / 5 Mbps Upload) Recommended MAC webcams MAC- Internal iSight Logitech C920 Pro (recommended for best experience). Must be MAC compatible RECOMMENDED USB HEADSET Plantronics USB Headsets Backdrop Chroma key blue backdrop Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 " (56” diameter)
Room Illumination
All illumination should be artificial (Preferably incandescent light)
We will test for optimizing lighting
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
