UK Customer Service Advisor - Night Shifts - Portugal - WFH

RESPONSABILITIES:

Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of English (UK market support)
• Available to work night shifts
• Available to start on the 30th October

Highschool Degree

Microsoft Office Knowledge

Dynamic and Proactive

Good communication skills

Based in Portugal

• Experience with attending customers will be a plus
• Originally posted on Himalayas