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IT Operations Specialist
Company: KonnectHub
Position Type: Part-Time | Independent Contractor | Remote
Role Overview
KonnectHub is seeking a reliable and proactive IT Operations Specialist to manage and maintain the company’s internal IT systems, collaboration platforms, and user access environment.
This role plays a critical part in ensuring the reliability, security, and efficiency of the company's technology infrastructure. The IT Operations Specialist will be responsible for maintaining productivity tools, supporting internal users, and ensuring that system access, security protocols, and operational procedures are consistently followed across the organization.
The role requires hands-on experience in Microsoft 365 administration, SharePoint governance, SaaS platform administration, system security, and IT support for distributed teams . The IT Operations Specialist will collaborate closely with internal departments to ensure that employees have reliable access to systems and tools required to perform their roles effectively.
Because KonnectHub operates in a remote-first work environment , the ideal candidate must be comfortable supporting remote employees, troubleshooting technical issues virtually, and maintaining strong documentation practices to ensure operational continuity.
The IT Operations Specialist will also contribute to automation initiatives, security improvements, and IT governance processes , helping the organization maintain high standards of data protection, operational reliability, and technology performance.
Key Responsibilities
IT Systems Administration
Administer and manage the Microsoft 365 environment , including Outlook, Teams, SharePoint, OneDrive, and Exchange.
Responsibilities include:
Managing user accounts, licensing, and subscription allocations
Maintaining Teams channels, collaboration groups, and security groups
Configuring SharePoint Online sites, libraries, and permissions
Monitoring system performance and service health dashboards
Managing email policies, spam filtering, and domain configurations
Maintaining role-based access policies for internal collaboration tools
The IT Operations Specialist will also ensure that productivity tools remain reliable and accessible to all employees, supporting both operational workflows and communication across teams.
Additional responsibilities include supporting integrations between SaaS platforms used within the organization and ensuring that system configurations remain optimized for performance and security.
User Lifecycle & Access Management
The IT Operations Specialist will oversee the entire employee technology lifecycle , ensuring proper system access and permissions are maintained throughout employment.
Responsibilities include:
Managing IT onboarding processes for new hires
Provisioning accounts and assigning appropriate system access
Managing role-based permissions and system groups
Updating access levels when employees change roles or responsibilities
Executing secure offboarding procedures when employees leave the organization
The role also includes administering access across multiple platforms, including:
Microsoft 365
Zoho People
Zoho Recruit
Zoho CRM
Zoho Mail
Zoho Flow
Internal portals and company systems
Maintaining accurate documentation and centralized access masterlists is a key responsibility to ensure transparency and security across all systems.
IT Support & Troubleshooting
Provide Tier 1–2 IT support for employees across the organization.
Support responsibilities include:
Troubleshooting Windows and Mac OS system issues
Resolving application errors and login problems
Assisting with Microsoft 365 tools and collaboration platforms
Supporting connectivity and VPN issues
Diagnosing network-related concerns
Providing guidance on system usage and troubleshooting procedures
The IT Operations Specialist must ensure quick response times and minimal operational disruption by maintaining a structured approach to incident management and technical support requests.
Security & Data Protection
Security and compliance are a critical component of the role.
Responsibilities include:
Implementing IT security policies and access control procedures Configuring Multi-Factor Authentication (MFA) across systems Managing login security policies and password protocols Implementing Data Loss Prevention (DLP) policies Monitoring for unauthorized access attempts or suspicious activity Conducting periodic system and access audits The IT Operations Specialist will also help ensure that the organization follows data protection standards, cybersecurity best practices, and internal IT governance policies .
Automation & Workflow Optimization
The role will support automation initiatives to improve operational efficiency.
Responsibilities include:
Designing and implementing automated workflows using Power Automate
Building integrations between SaaS systems using Zoho Flow
Automating onboarding workflows and access provisioning
Supporting automated approval processes and internal workflows
Automation initiatives help reduce manual administrative tasks and improve the reliability of operational processes.
IT Documentation & Governance
Strong documentation practices are essential for maintaining operational continuity.
Responsibilities include:
Maintaining IT Standard Operating Procedures (SOPs)
Documenting system configurations and administrative procedures
Maintaining IT onboarding and offboarding documentation
Updating troubleshooting guides and knowledge base materials
Ensuring documentation is stored and organized in SharePoint knowledge repositories
These materials help ensure that IT processes remain scalable, consistent, and accessible to internal teams.
Training & User Enablement
The IT Operations Specialist will help employees become more effective in their use of company technology.
Responsibilities include:
Conducting IT onboarding sessions for new employees
Training users on Microsoft 365 collaboration tools
Supporting SharePoint adoption and document management practices
Developing internal user guides and tutorials
Promoting best practices in cybersecurity and safe technology usage
System Monitoring & Maintenance
The role includes ongoing system monitoring and preventative maintenance.
Responsibilities include:
Monitoring system dashboards and service health reports
Managing system updates and security patches
Ensuring platform reliability across Microsoft Teams, SharePoint, and OneDrive
Maintaining data backup procedures and recovery protocols
Identifying system issues before they impact operations
Qualifications
2–5 years of experience in IT support, IT operations, or system administration
Experience supporting remote or distributed teams preferred
Strong experience with Microsoft 365 administration , including:
Outlook Microsoft Teams SharePoint Online OneDrive Exchange Admin Center
Experience working with Zoho applications , including:
Zoho People Zoho Recruit Zoho CRM Zoho Mail Zoho Flow
Familiarity with Windows and Mac OS troubleshooting
Experience configuring VPN access and basic networking support
Understanding of cybersecurity practices and identity access management
Experience working with workflow automation platforms
Core Competencies
Strong technical troubleshooting skills
Excellent documentation and organization skills
Ability to support remote teams effectively
Strong communication and user support capabilities
High attention to security and compliance standards
Ability to manage multiple SaaS platforms simultaneously
Preferred Certifications
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft 365 Enterprise Administrator
CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation Certification
Work Setup
Fully remote work environment
Part-time independent contractor engagement
Must be available during PST (California business hours) for support coverage
Work with an international remote team
Compensation & Benefits
Base Salary: ₱25,000/month
Flexible remote work environment
Opportunity to work with a growing international company
Exposure to multiple SaaS platforms and automation systems
Company Details
Company: KonnectHub
Location: Remote – Philippines
Employment Type: Part-Time
Schedule: PST (California Hours) KonnectHub is a growing international organization supporting distributed teams and global clients. The company focuses on operational efficiency, technology-driven workflows, and scalable remote business solutions.
Call to Action
If you are an experienced IT Operations Specialist with strong expertise in Microsoft 365 administration, SaaS platforms, and remote IT support, we encourage you to apply.
Please submit your updated CV highlighting your experience in IT operations, system administration, and SaaS platform management . Shortlisted candidates will be contacted for an initial interview.
