XTN-BA54695 | CUSTOMER SUPPORT TECHNICIAN TIER II
KMC Solutions IncUnited States only
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The Customer Support Tier II Technician role is responsible for assisting Enseo customers in all aspects regarding their installed Enseo systems. In the role of Customer Support Technician at Enseo, you will be the first point of contact for inbound customer interactions as well as the internal liaison for that customer between other Enseo Teams.
RESPONSIBILITIES:
Establish a solid foundation and understanding of all Enseo tools and services in order to effectively troubleshoot issues as well as educate customers as well as end-users ( Intermediate ).
Provide attentive, patient, dedicated, and innovative technical support to customers via phone, email, and/or chat and remote management software, in a timely and professional manner.