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As a Rapid Response Specialist , you will be on the front lines of our growth, driving revenue and expanding our footprint in a fast-paced, high-impact environment. This role is built for a relentless, strategic sales professional who thrives on agility and understands the power of cloud communication. You won’t just be closing deals—you will be acting as a trusted advisor to C-suite and VP-level executives, helping them solve complex business challenges with cutting-edge Zoom Phone solutions.
In this dynamic position, you will own the full sales journey. From instantly qualifying rapid-response inbound leads to navigating complex, multi-stakeholder sales campaigns, your ability to leverage solution-selling techniques will be the key to your success. We are looking for a natural relationship builder who can seamlessly transition from delivering compelling technical demos to executing strategic Quarterly Business Reviews (QBRs) that drive upsells and ensure long-term customer success.
Work Where You Work Best: Thrive in a fully remote environment from your own home office.
Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.
Meet or exceed sales and product objectives Effectively qualify leads and identify prospect needs, engaging technical resources as required.
Create client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs) Conduct high-level conversations with C-Level and VP -Level Executives to address business needs Utilize solution-selling techniques to guide the sales process to close effectively Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns Upsell and leverage business from new and established customer relationships Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.
Forecast sales activity and revenue achievement while creating satisfied customers.
Resolve client issues promptly and thoroughly; escalate issues to the manager as appropriate.
Keep informed of product line, competition, and industry trends that may impact client business activities.
Direct SaaS / Cloud selling experience. UCaaS, Telephony, and/or web conferencing solutions selling experience preferred Solid experience with CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office is preferred.
Experience delivering client-focused solutions to customer needs through consultative selling.
Proven ability to juggle multiple account management tasks at a time while maintaining sharp attention to detail Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills Additional relevant knowledge or experience related to the above requirements will be considered an advantage.
