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JSI invites you to join our team as a Business Operations Consultant on Consulting, Business Advisory Services team in a Remote capacity or near one of our offices where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. About the Company:
JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With clients nationwide and a powerful presence in markets across the United States, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world. Position Overview:
The Business Operations Consultant must have strong operational, organizational, and communications skills and a capacity to work with staff of varying levels of operational background and levels of staff and management, including C-Level executives. This position will work directly with clients in various roles and functions pertaining to operational business support projects. This position requires the candidate’s ability to support a travel commitment of up to 20%.
Responsibilities
Provide expert advice and guidance to Broadband and Telecommunication clients on business strategy, operations, and organizational development.
Analyze existing business processes, identify areas for improvement, and recommend innovative solutions.
Lead and manage cross-functional consulting projects from inception to completion.
Develop and deliver presentations, reports, and workshops for clients and internal teams.
Stay up to date with industry trends, market dynamics, and best practices to inform strategic decisions.
Foster strong relationships with clients, stakeholders, and business partners.
Actively listen to and comprehend client needs, ensuring that proposed solutions are tailored and relevant to their unique challenges.
Demonstrate the ability to grasp the overarching strategic vision while meticulously managing and executing the detailed steps required to achieve organizational objectives.
Maintain a commitment to excellence by consistently striving for optimal results.
Effectively balance and prioritize multiple concurrent projects, showcasing strong multi-tasking and organizational abilities in a dynamic consulting environment.
Engage clients in thoughtful dialogue, utilizing well-crafted probing questions to uncover underlying needs and deliver candid, professional feedback that adds value to the client relationship.
Exhibit versatility as a “Jack of all trades,” confidently drawing upon the expertise of colleagues and specialists within JSI when needed to ensure comprehensive and effective solutions for clients.
Required Qualifications
At least three - five (3-5) years of experience with Network Operations, Business Operations, Billing Software Systems, and/or Marketing within the Telecommunications Industry.
At least five (5) years of experience working either for an ISP/Telephone/Electric company or closely with many industry clients.
Background in establishing organizational policies, processes, and/or procedures.
Business process analysis skills.
Ability to actively listen and immediately understand the client’s needs.
Ability to turn client needs into actionable project initiatives.
Prior experience working with all levels of staff at companies, including management and C-level executives.
The innate ability to understand ‘the big picture’ while also recognizing and working through the detailed steps to get there.
A mentality of never accepting ‘good enough.’ A developed aptitude to multi-task across multiple concurrent projects.
The ability to actively engage a client and provide well-executed probing questions to ascertain what is needed while providing the client professional feedback.
Comfortable at presenting at speaking engagements and conferences.
