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Job Description:
Job Duck is seeking a bilingual Legal Assistant and Client Intake Specialist to support a growing law firm focused on federal civil rights matters. This position offers the opportunity to make a meaningful impact by serving as an important first point of contact for prospective clients while also providing valuable legal support to the attorneys and broader team. The ideal candidate will be comfortable conducting detailed intake conversations, identifying relevant information, and preparing clear and concise legal documentation. This role is well suited for a thoughtful, organized, and compassionate professional who can communicate confidently with individuals experiencing challenging circumstances while maintaining accuracy, professionalism, and confidentiality.
Monthly Compensation: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
Communicate professionally, compassionately, and respectfully with prospective clients, including individuals experiencing significant loss or difficult circumstances.
Accurately document information obtained during intake calls and maintain organized records.
Conduct detailed intake conversations to gather relevant information regarding prospective matters.
Take on additional legal support responsibilities as knowledge of the firm and its processes develops.
Assist with document preparation, editing, formatting, and manipulation.
Learn and work independently with additional business software and document management systems.
Maintain a high level of accuracy and confidentiality when handling client and case information.
Support attorneys and the legal team with additional legal projects as required.
Assist attorneys with general legal and administrative support.
Organize and maintain case related information and documentation.
Apply critical thinking to organize information and identify matters that may warrant further attorney review.
Ask appropriate follow up questions to identify important facts and details that may not initially be provided by the caller.
Conduct approximately 5 to 15 initial intake calls with prospective clients per day, with calls generally lasting 20 to 30 minutes.
Prepare concise legal memos, summaries, and other written materials for attorneys.
Return calls and conduct follow ups with prospective clients as needed.
Provide a positive first impression of the firm and ensure prospective clients feel heard and supported.
Requirements:
Bilingual English and Spanish proficiency required
Excellent spoken and written English required
Previous experience in a legal, professional services, client intake, case management, or similar environment preferred
Legal Assistant, Paralegal, Legal Intake, or Case Management experience preferred
Familiarity with civil litigation or federal civil rights matters is a plus
Traditional paralegal experience is not required
The position requires the ability to transition effectively between client facing intake responsibilities and legal support tasks
Candidates should be comfortable handling sensitive and confidential information with professionalism and discretion
Candidates should be comfortable communicating with prospective clients who may have experienced significant loss or difficult circumstances
Strong overall technology proficiency and the ability to learn new systems independently are required
Software and tools include Microsoft Outlook, RingCentral, Microsoft SharePoint, Adobe, Adobe Acrobat, and general business and document management systems
Softwares
Microsoft Outlook for email and general communication.
RingCentral for telephone and call management.
Microsoft SharePoint for case file and document management.
Adobe and Adobe Acrobat for document and PDF manipulation.
Required Skills
Excellent verbal and written communication skills in English
Fluency in Spanish
Strong interpersonal and relationship building skills
Excellent active listening and questioning skills
Strong critical thinking and information gathering abilities
Excellent attention to detail
Ability to understand, organize, and accurately document complex information
Strong written communication skills, including the ability to prepare concise summaries and legal memos
Professional, polished, dependable, and compassionate communication style
Ability to communicate with empathy and patience while maintaining appropriate professional boundaries
Strong organizational and time management skills
Ability to work independently and proactively
Strong sense of ownership and accountability
Ability to identify relevant information and determine when additional review or clarification may be necessary
Ability to maintain accuracy while managing a high volume of daily interactions
Ability to handle confidential and sensitive information appropriately
Adaptability and willingness to learn new processes, systems, and legal support responsibilities
Work Shift:
Languages:
English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
