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Game Customer Service Representative — Remote (Philippines)
We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.
What You'll Do
Respond promptly to player inquiries about gameplay, features, and technical issues
Help players troubleshoot account, payment, and gameplay problems
Guide players on rules, strategies, and ongoing promotions
Log and track interactions using our support platform
Escalate complex issues to development and QA teams as needed
Flag recurring player feedback trends to help improve the product
What You'll Need
2+ years of customer service experience in gaming industry / online casino / Pogo
Excellent written and verbal English communication skills
Strong problem-solving skills and ability to stay composed under pressure
Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)
Basic proficiency with CRM or customer support tools
Nice to Have
Passion for gaming and familiarity with online gaming culture
Prior experience in a fast-paced, high-volume support environment
Compensation & Setup
This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5,000 first-month training allowance and up to ₱500/day night shift differential. Equipment provided; work fully from home.
How to Apply
Send your resume to the email below. Shortlisted candidates will complete a written assessment followed by an interview.
