Partner Relationship Manager | JB |

About the Employer

An international FX company with global offices around the globe currently hiring for their Malaysia Office based in Bangsar, Kuala Lumpur.

Job Responsibility

Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value

Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly Conducts regular analysis of Partners needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement