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Job Description:
JOB SUMMARY
The Business Applications Manager leads the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards, integrations, and reporting. The manager works with business leaders to set priorities and make sure systems meet day-to-day needs while planning for future improvements. This role includes working directly in JD Edwards and other applications when needed, with most of the focus on leading the team, managing projects, and coordinating internal staff and outside partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
Application operations and support (20%) . Manage the support and reliability of JD Edwards EnterpriseOne, RFgen, and related applications. Oversee configuration, development, testing, upgrades, and production support. Review service quality, aging tickets, and recurring problems, and make sure issues are resolved promptly and underlying causes are addressed. Arrange specialist support for JDE CNC, IBM i, DB2, and nightly and month-end processing.
Projects and business partnership (20%) . Work with business leaders and process owners to understand requests, assess their value, and set priorities for application improvements. Lead projects from requirements gathering and process review through testing, user acceptance, rollout, and communication. Manage scope, schedules, budgets, and resources, coordinating work with business teams, Infrastructure, Corporate IT, and outside partners.
Integrations and reporting (10%) . Oversee EDI and integrations, including trading partner setup, mappings, transaction monitoring, and data transfers between systems. Set priorities and standards for reporting and analytics. Work with the business to clarify data ownership, improve data accuracy, and build reusable datasets and reports that are easier to maintain.
Vendors and financial planning (10%) . Manage application vendors and consultants, including support agreements, statements of work, renewals, licensing, purchasing, and escalations. Set clear expectations for service, deliverables, documentation, and knowledge transfer, and review whether partners are providing value for their cost. Support application budgeting and CAPEX planning.
Application planning and emerging technologies (10%). Plan application upgrades, modernization, replacements, and retirements. Address aging systems, technical debt, and gaps in support. Keep up with emerging technologies, including AI, and identify practical ways to improve business processes and application support. Consider security and ongoing support needs when evaluating new tools.
Application risk and continuity (5%) . Make sure application security, access controls, monitoring, and production change controls are in place and maintained. Work with Infrastructure and technical specialists to define and periodically test application backup, recovery, disaster recovery, and business continuity requirements.
SUPERVISORY RESPONSIBILITIES
Team leadership and resource management (25%) . Manage and develop the application analysts and technical staff on the team. Set goals, assign responsibilities, balance workloads, and review performance. Identify staffing and coverage needs, help employees build their skills, and make sure documentation and knowledge sharing are part of the team’s work.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
At least 7 years of experience in business applications, ERP, or enterprise systems, including at least 3 years leading a team and managing direct reports. Experience with JD Edwards EnterpriseOne, application projects, integrations, reporting, and vendor management is required.
Desired Education and Experience
A bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field is preferred; equivalent relevant experience will be considered. Experience with JD Edwards EnterpriseOne and applications supporting manufacturing or distribution is preferred.
Certificates and Licenses
No specific certification or license is required.
Job Specific Knowledge
Enterprise applications and business processes across Finance, Sales, Purchasing, Manufacturing, Inventory, and Distribution.
Application support, requirements analysis, testing, release management, security and access controls, and recovery dependencies.
Enough knowledge of integrations, EDI, data flows, reporting, and analytics to assess recommendations and guide the work of specialists.
The team supports JD Edwards EnterpriseOne; IBM i / AS400 and DB2; RFgen; EDI; APIs, JDE Orchestrator, and managed file transfer/SFTP; Power BI; SQL and SEQUEL; and reporting and document-output platforms. The manager draws on internal staff and outside specialists to support these systems.
COMPETENCIES Leadership and accountability. Set clear expectations, help employees develop, delegate work appropriately, and follow through on commitments.
Business judgment and prioritization. Weigh business needs, risk, cost, and available resources when deciding where to focus the team’s time.
Communication and collaboration. Explain issues, options, and tradeoffs clearly to users, technical teams, vendors, and business leaders.
Problem solving and delivery. Ask good questions, evaluate recommendations, and bring in the right expertise to resolve problems. Keep work moving when priorities compete.
Continuous learning and adaptability. Actively learn about AI and other emerging technologies, consider where they could help the business, and be willing to adopt new tools and ways of working. AI expertise is not required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Regularly uses a computer, reviews information, and communicates with colleagues and business partners. Occasionally moves between office and operational areas.
Working Conditions
Primarily works in an office, with occasional visits to manufacturing or warehouse areas. Follows applicable site safety requirements.
Hours of Work
Regular business hours, with occasional work outside normal hours to support critical incidents, planned system changes, and business deadlines.
Compensation Information:
115,440.00 - 192,400.00 USD Annual
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
