Project Engineer

About the Technical Support EngineerPosition

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Study, diagnose, troubleshoot and recognize solutions to solve customer issues
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
• Provide timely and detailed feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• Basic knowledge of Unix/Linux systems, utilities, and scripting
• Great problem-solving skills
• Great client-facing skills
• Outstanding written and verbal communication skills
• Originally posted on Himalayas