Are you an organized, customer-focused professional with a warm phone presence? We are looking for a Virtual Inside Sales & Operations Coordinator to serve as the administrative anchor and primary customer service representative for a highly rated US moving company!
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🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
Work Schedule: Monday, Tuesday, Wednesday, Friday: 1:00 PM – 7:30 PM Pacific Time | Saturday: 8:00 AM – 3:30 PM Pacific Time (Days off: Thursday, Sunday)
Salary: $1,600 – $2,000 Per Month
Target Start Date: ASAP
🏢 About the Client
Our client is a hyper-local, highly rated moving company in the United States dedicated to delivering seamless, reliable, and stress-free relocation experiences. Built on high standards of communication and customer care, they pride themselves on maintaining a strong local reputation. The executive leadership team is deeply committed to team development and will be directly involved in providing hands-on training, onboarding, and ongoing support for this role.
💼 About the Role
As a Virtual Inside Sales & Operations Coordinator , you will serve as the primary administrative anchor, customer service representative, and operational backup for leadership. Your main goal is to handle daily customer intake, filter incoming inquiries, assist with virtual home walkthroughs, manage administrative logistics, and ensure leadership only handles high-priority tasks.
This is not a high-volume cold-calling or aggressive sales role. You will interact with warm inbound leads, conduct phone intake using established questionnaires, assist with AI-powered virtual estimates, and ensure smooth backend operational support.
🎯 Key Responsibilities
📞 Inbound Lead Handling & Triage
Rapidly handle warm inbound phone calls, emails, and online inquiries.
Filter out routine tasks and prioritize urgent items for management review.
📝 Customer Intake & Information Gathering
Perform phone outreach for smaller jobs using an established question checklist to gather essential moving details and project specifications.
💻 Data Entry & Management
Transfer lead details received via phone or email into the primary CRM platform ( SmartMoving ).
🎥 Virtual Estimate Assistance
Host face-to-face video walkthrough sessions with customers as they walk through their homes.
Act as a welcoming, professional face while integrated AI tools automatically capture room data and report to leadership.
⚙️ Operational & Administrative Support
Coordinate backend logistics, including securing municipal parking permits, scheduling equipment rentals, and updating customer records.
💵 Quoting & Booking (Secondary / Training-Based)
Learn company pricing structures to assist with quoting and booking moves when leadership is out of office or in meetings.
✅ Qualifications & Skills
⭐ Core Requirements:
Communication (Strict Non-Negotiable): Exceptional spoken and written English with a minimal accent and a warm, clear, professional phone presence.
Customer Service Focus: Strong customer service orientation with a helpful, reassuring, and articulate phone manner.
Technical Aptitude: Willingness to learn SmartMoving CRM software (user-friendly and fully trainable). Familiarity with Google Sheets and Google Workspace tools .
Adaptability & Judgment: Ability to learn business priorities over time to effectively manage lead flow and administrative tasks without close supervision.
Home Office Setup: Dependable US-hours internet connection, reliable hardware, and a quiet, professional remote workspace.
🚀 Submit your application today and take the first step toward your next great opportunity!
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