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The Team and the Role
INDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice.
Reporting to the Program Manager, the Tier 1 Navy ERP/SAP Functional Consultant – Funds Management (FM) will support Navy ERP (N-ERP) sustainment operations. This role is responsible for maintaining and enhancing mission-critical SAP business applications by providing functional production support, analyzing and resolving system issues, supporting system enhancements and deployments, and partnering with government stakeholders and technical teams to improve business processes, ensuring SAP solutions align with N-ERP requirements, operational needs, and SAP best practices on the NAVWAR CEBO PSS contract.
This position is located in Charleston, SC, and is also available for Remote hire with periodic travel.
What You'll Do
Provide day-to-day Tier 1 functional support to NIWC LANT business office users within the N-ERP SAP environment.
Perform day-to-day sustainment activities, including SNAP queues, QCIs, special project meetings, release management, and other operational support tasks.
Analyze, troubleshoot, and resolve SAP production issues within the Financial Management (FM) functional area.
Provide direct assistance to end users with SAP FM transactions, processes, and functionality.
Research and resolve user-reported issues, questions, and functional problems in a timely manner.
Identify root causes of functional issues and coordinate with appropriate support teams when escalation is required.
Gather information from end users to understand reported issues and determine appropriate courses of action.
Maintain functional documentation, SOPs, desk guides, FAQs, and other user support materials.
Provide end-user guidance, knowledge transfer, and training as needed to support effective use of SAP FM functionality.
Collaborate with government customers, business users, technical teams, and other stakeholders to resolve issues and support day-to-day business operations.
Ensure functional support activities align with N-ERP standards, business requirements, and SAP best practices.
Bid and proposal support if requested.
Other duties as assigned.
What We're Looking For
Required Qualifications:
The ability to obtain and maintain an active secret clearance is required to be considered for this position.
Bachelor's degree from an accredited university required.
Seven (7) years of experience providing SAP ERP functional support within a production or sustainment environment, including analyzing and resolving functional issues, supporting system enhancements, and collaborating with business users and technical teams.
Experience supporting SAP ERP within the Funds Management (FM) functional module, including budget execution, fund control, financial tracking, availability checks, commitment and obligation management, and supporting government financial management requirements.
Experience providing direct functional support to SAP end users, including troubleshooting user-reported issues, answering process and transaction questions, and providing guidance on SAP functionality.
Experience working with SAP support queues, ticketing processes, or similar operational support environments.
Strong analytical and problem-solving skills with the ability to identify root causes, evaluate solutions, and effectively resolve SAP-related issues.
Strong written and verbal communication skills with the ability to work effectively with end users, government customers, technical teams, and business stakeholders.
Ability to work independently and within a collaborative team environment to support daily SAP operations and sustainment activities.
Must possess basic computer literacy and data entry skills.
Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
Strong attention to detail and organizational skills.
Demonstrated problem-solving skills.
Must possess strong time management skills.
Must be able to work in a fast-paced, changing, and challenging environment.
Travel Required ~25% travel required.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Desired Qualifications:
Experience supporting N-ERP or other Department of Defense (DoD) SAP environments.
Knowledge of Navy Working Capital Fund (WCF) operations, processes, and business practices.
Experience supporting federal financial management, logistics, or other enterprise business systems.
Physical Requirements:
Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.
INDUS aims to provide a competitive compensation package, including a strong pay for performance rewards approach. The expected base pay range for this position is $115,000 - $130,000. This position is eligible to participate in our corporate 401(k) and Employee Stock Ownership Plan (ESOP) programs, and may be eligible for performance bonuses, and other rewards and benefits (see more about our compensation package and benefits offered at Culture @ INDUS | INDUS Technology). The pay range for this role considers job-related knowledge, skills, work location, education and training, and certifications. To drive fair pay practices for employees, INDUS conducts regular comparisons across our employee groups and the industry.
INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
