Network Engineer | Nokia Customer service

• Role: Care Technical Manager
• Location: Remote
• Customer : Nokia
• IP: LTTS
• Duration :12+ months
• Payrate: $40/hr
• Visa: No visa restrictions

J ob Description:

Mandatory skill: NCS - Nokia Container Services

Technical Skills:

Core Network Expertise : Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.

Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP , Diameter Policy Control and Charging, and Radius.

Cloud Infrastructure ( Telco, Distributed, Edge Clouds) Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.

Networking: L2/L3 Switches, Routers, Firewalls Servers & Storages: Airframe, HPE, Dell, EMC Monitoring solutions (Prometheus, Grafana, Thanos) DevOps tools, Cyber Security, Automation ( Ansible, GitOps) for NCD Cloud MoO processes and ticketing system (Salesforce)

Additional Requirements:

Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.

Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.

Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.

Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

Project Management: Knowledge of project management principles and methodologies.

Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM) Originally posted on Himalayas