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We are seeking a detail-oriented and organized Records Clerk to support pre-litigation operations by managing the retrieval, organization, and maintenance of medical and legal records. The ideal candidate will possess strong administrative skills, the ability to handle confidential information, and experience working in a fast-paced legal environment.
Responsibilities:
Request and obtain medical records from hospitals, clinics, healthcare providers, DHCS, and CMS health insurance lien departments
Request, obtain, and follow up on police reports from multiple jurisdictions
Track outstanding record requests and ensure timely retrieval of documents
Organize, scan, and index medical records into internal databases for easy access and searchability
Conduct case audits to confirm all required medical records and documentation are complete and accurate
Maintain strict compliance with HIPAA regulations and firm confidentiality policies
Support Pre-Litigation Assistants with case documentation and records management
Maintain accurate records, logs, and status updates within the firm’s systems
Communicate professionally with healthcare providers, agencies, and internal staff regarding records requests and follow-ups
Qualifications:
1–3 years of Records Clerk experience or equivalent administrative experience
Strong confidentiality and professionalism when handling client information
Excellent attention to detail and strong organizational skills
Superior time management and follow-through abilities
Strong verbal, written, and listening communication skills
Proficiency in Microsoft Office Suite and Google Workspace
Ability to work independently and collaboratively in a team environment
Consistent attendance and reliability to support team productivity and efficiency
Ability to manage multiple requests and deadlines simultaneously
Knowledge of personal injury law or prior legal experience preferred
Experience with case management software such as Casepeer or Filevine preferred