Customer Success Executive
IgloocompanyPhilippines only
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ABOUT IGLOO
Igloo is a smart access control operating system built for multifamily, single family, and unmanned rental operations. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. We operate globally with footprints in the US, EU and APAC.
THE ROLE
The Customer Success Executive (CSE) is the frontline partner between igloohome and its customers. The role delivers fast, accurate and empathetic support across voice, email and chat, resolving product and account issues for both B2B and B2C customers. Beyond solving tickets, the CSE builds lasting relationships with customer accounts, turns customer feedback into insights for internal teams, and helps every customer get full value from igloohome’s products and services.