Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
Who We Are: At Hunt St , we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: Our client is an innovative Australian beauty and skincare brand redefining everyday sun protection through its range of high-performance, skincare-infused sunscreens. Founded by two beauty industry professionals, the brand combines SPF protection with skin-loving ingredients to create products designed to fit seamlessly into everyday skincare and makeup routines.
With a strong focus on product innovation, distinctive branding, and customer experience, the business has built a growing presence in Australia and international markets. Since launching in 2019, it has developed a loyal customer base and a reputation for making sunscreen feel more like an enjoyable beauty essential than a chore.
Role Overview: The Team & Customer Assistant will provide high-level support to the Co-Founders and leadership team, overseeing both of their calendars, scheduling meetings, travel, events, assisting deliver team KPIs and ad hoc projects. This role requires a proactive, highly organised and solutions-focused individual who can manage competing priorities, anticipate business needs and support the smooth operation of the business.
Alongside executive support, the role will support customer service and community management across multiple markets and communication channels, ensuring exceptional customer experiences. The successful candidate will be confident handling customer enquiries, managing social media engagement, improving processes and identifying opportunities to strengthen customer satisfaction and overall business effectiveness.
Key Responsibilities:
Executive assistance:
Support both Founders with diary management and arranging meetings including ensuring all attendees are fully briefed Travel booking and co-ordination of travel schedule for both Founders Event planning for key team events eg. Christmas party, Winter dinner Assisting in preparation of decks for board reporting and leadership team meetings and follow up on some actions
Any personal admin for both Founders
Forward planning for both Founders to increase effectiveness
Co-ordinate and potentially lead a-hoc projects as briefed by the Co-Founders
Support the effective operation of the executive team
Facilitate and help direct an effective Team Recognition program
Assist onboarding schedules for any new team members
Team KPI management ensuring all staff keep on top of KPI tracking and quarterly reviews are scheduled and completed on time
Arrange meetings of the Board and Leadership Team across timezones
Customer service:
Manage internal customer service management system including our email inboxes (Aus, US and UK), gorgius, chatbot and social mediaProvide ‘above and beyond’ customer service in all interactions with customers and think creatively about ways to optimise each customer’s experience
Tackle an array of problems, questions, or comments from our customers and tailor solutions accordingly
Become an expert on the the company’s products, policies and brand including ingredients, packaging and ethos
Work with Quality & Regulatory team to ensure compliance with regulatory requirements given SPF is a regulated product
Community management:
First responder to social media queries via Instagram and Facebook (inbox and comments).
Work with social media team to execute community programming eg social content, community involvement in product development, outreach to content creators and influencers as required.
Requirements
At least 2 years of experience as a Virtual Assistant or Customer Service representative
Self-starter, solution-minded, detail-oriented with exceptional organisational and follow-up skills
Ability to efficiently manage and prioritize multiple projects
Strong attention to detail and execution
Must have ability to think strategically, conceptualize new ideas, initiate change and react to fast-paced environment
Requires strong written communication skills, as well as interpersonal capabilities so as to deliver a professional tone of voice reflective of the brand values
A degree of proficiency in working with numbers and general budget management
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
Disclose any existing ongoing roles or client work
From time to time, work outside of Australian business hours as this is a global business with team situated in Canada, the UK, the USA and Australia.
