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Customer Retention Sales Specialist Description -
Job Summary
This role is responsible for collaborating closely with cross-functional teams to ensure alignment with customer requirements and product capabilities. The role conducts advanced technical demonstrations, analyzes competitors, and designs proof-of-concept projects to showcase solution value.
The role assists customers with business cases, manages risks, and simplifies technical information while guiding them through the sales process.
Responsibilities
Works closely with sales, product management, and technical teams to ensure alignment between customer requirements and product capabilities.
Conducts advanced technical demonstrations that showcase the depth and breadth of the product's capabilities, addressing intricate technical questions from potential customers.
Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.
Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.
Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.
Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.
Identifies potential risks associated with the proposed solutions and works with customers to address those concerns effectively.
Translates complex technical information into easily understandable terms, highlighting the business value of the organization’s offerings to the clients.
Provides training to sales teams and other presales consultants on new product features and sales strategies.
Stays updated with the industry trends, technological advancements, and organization’s offerings to effectively interact with customers and guide them through the sales process.
Education & Experience Recommended
Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with 3-5 years of work experience.
Knowledge & Skills
Amazon Web Services
Application Programming Interface (API)
Cloud Computing
Cloud Services
Computer Science
Customer Success Management
Demonstration Skills
Enterprise Application Software
Extract Transform Load (ETL)
IT Infrastructure
Microsoft Azure
New Product Development
Presales
Product Management
Request For Proposal
Sales Process
Sales Prospecting
SAS (Software)
Software As A Service (SaaS)
Virtualization
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity Responds to moderately complex issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
#LiPost
Job -
Sales Schedule -
Full time Shift -
No shift premium (Thailand) Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP , Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP ’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal" Originally posted on Himalayas
