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About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Learn more about us on our YouTube Channel or Blog Post
About The Role:
About The Role:
You're excited about helping people and want to learn how to support customers in a fun, fast-paced environment. You'll do things like answering customer emails, chats, and texts, scheduling meetings, welcoming customers into our video meeting room, and keeping track of who's waiting and who's called in.
You're comfortable working alongside a team that cares about doing a great job, and you're ready to learn new skills like managing your time, staying organized, and communicating clearly.
To do well in this role, you'll want to be confident, friendly, and positive, even when things get busy. You'll often be the first person a customer talks to, so making a good first impression matters. Being able to manage your time and stay on top of things will help you succeed. At HighLevel , everyone stays on camera during calls with customers, teammates, and managers.
Learning how to understand different customer needs and communication styles so every customer feels welcomed
Greeting customers, keeping the call queue updated, managing the waiting room, and replying to texts and emails
Setting up basic customer account info when needed
Answering calls, chats, and emails and booking appointments for the team
Keeping track of customer info and making sure tasks get passed to the right team member using our CRM system
Helping create good habits for how our video waiting room should run
Entering information into spreadsheets or updating calendars
Answering and forwarding phone calls
Sending customers short surveys to rate their experience
Keeping an eye on our systems to make sure everything's working properly
Helping urgent customer issues get handled quickly
Helping the team stay organized by setting reminders and managing the task pipeline
Learning more about our products by joining team meetings and trainings
Being flexible — other tasks might come up as the business changes
What You'll Bring:
A high school diploma or GED (or working toward one) Good communication skills in English; comfortable explaining things clearly to customers No prior experience required — we'll train you! Any past experience answering calls, scheduling, or helping customers is a nice bonus, not a requirement
Willingness to learn tools like Google Calendar
Friendly phone, email, and chat communication style
Ability to stay organized and find information quickly
Comfortable juggling a few tasks at once in a fast-paced day
Patience and good listening skills
A positive, easygoing attitude with customers
Comfortable adjusting your tone depending on who you're talking to
Enjoys building good first impressions with people
Able to work from home, on camera, in a quiet space
Reliable high-speed internet at home
Open to a flexible schedule, including some mornings, nights, weekends, or holidays
Comfortable using a Mac with multiple monitors, and open to learning tools like Google Suite, Zoom, Slack, and Excel
HighLevel India Apprenticeship Policy:
This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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