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Overnight Veterinary Care Coordinator (Remote) | 10 PM–6 AM
Heartstrings Pet Hospice | Fully Remote | Third Shift
Heartstrings Pet Hospice is hiring a compassionate Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM–6:00 AM third shift .
This Fully Remote Veterinary Customer Service Care Position is ideal for someone with experience in Customer Service, Veterinary Reception, Healthcare Scheduling, Client Support, Funeral Home Reception or Funeral Home Assistants who is comfortable helping families through sensitive and emotional situations.
Heartstrings provides in-home pet hospice, quality-of-life support, and end-of-life veterinary care to families across the United States.
Compassion. Dignity. Respect.
What You'll Do
Answer incoming calls from pet families during the 10 PM–6 AM overnight shift
Provide calm, compassionate support during emotional and end-of-life conversations
Explain Heartstrings services and appointment availability
Gather and accurately document pet and family information
Schedule in-home veterinary appointments
Support families with hospice, quality-of-life, and end-of-life care questions
Coordinate with veterinarians and internal team members
Maintain accurate records and meet quality, attendance, and performance standards
Requirements
What We're Looking For
Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support
Excellent verbal and written communication skills
Compassion and emotional intelligence when assisting grieving or distressed families
Strong attention to detail and computer skills
Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems
Ability to work independently in a remote environment
Dependable attendance and punctuality throughout the overnight shift
Previous veterinary or animal-care experience is a plus
Benefits
Benefits
Eligible employees may receive:
Medical, Dental, and Vision insurance
Life Insurance (Basic, Voluntary, and AD&D)
Long Term & Short Term Disability Insurance
Traditional 401K
Retirement benefits
Generous Paid Time Off (PTO)
Employee wellness resources
Training and professional development
Pet-Related Benefits
100% Remote Work
Compensation
Hourly | Non-Exempt | Overtime Eligible
This position is hourly non-exempt and is eligible for overtime
Hourly pay is $16.50 Per Hour Starting
Long Term Growth
Join Heartstrings Pet Hospice
If you're looking for an overnight remote customer service job, third-shift call center job, remote veterinary receptionist position, veterinary client service representative job, remote pet care position, or overnight Veterinary Care Coordinator career , we'd love to hear from you.
Help pet families receive compassionate support when they need it most.
Apply today to join Heartstrings Pet Hospice .
Heartstrings Pet Hospice is an equal opportunity employer.
