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Job Description:
The role involves highly specialized skill in the end-to-end processing and handling of vendor invoices that are job-related/operational transactions. The candidate must possess a strong process and people management skill to oversee the day-to-day team operations to ensure that targets are delivered on time with quality, implements process improvements and standardization that drives efficiency and lastly to promote teamwork and engagement across the team.
Tasks and responsibilities
Conduct daily team huddles, to discuss metrics and team targets for the day
Monitor timely implementation of the objectives by agreed SLA.
Works with LEAN team to drive Operational Excellence
Ensures that day to day volumes are distributed across team members
Provides team productivity reports
Responds to quality issues raised by Stakeholders (1st to 2nd Level), in accordance with escalation matrix
Drives process standardization with GPO and Local counterparts
Drives Operational Calls to report team performance and resolve open issues with Stakeholders
Ensures that migration to new countries is monitored from Kick-off to completion of Hypercare calls
Monitoring the compliance of processes in accordance with the legal provisions in operation.
Ongoing cooperation with other organizational units (i.e. Poland)
Updating, collecting, sorting, and archiving of documents generated during operation according to the rules in the Team
Performance of any other official orders related to the tasks and objective position.
12 Evaluates team member performance and helps to create a strong career path for them
Education:
Graduate of Finance, IT, or related field
Experience :
Minimum of 5 years' work experience in handling Invoice Processing, with knowledge in freight forwarding system, with at least 1 year - supervisory experience in related field. Freight and Logistics Background is an advantage.
Skills:
Working under pressure and with minimum supervision
Strong Leadership skill
Strong sense of ownership and accountability
Highly focused, detail oriented and well developed self-organizational skills
The critical observation of the process and the implementing of new solutions
Analytical skills
Teamwork
Knowledge of SAP at a good level
Ability to write and raise queries in a clear and comprehensive message
Must be able to communicate well in English language
Ability to use the tools, technology, and methods in the field area of work enough to effectively improve the efficiency of services rendered
Ability to use methods of work (recommended by the globally recognized design methodologies - any of them), troubleshooting
Innovation management, project management to increase efficiency and quality of the delivered service
Effectively share knowledge and experience with other members of the team with the aim of raising the competence of colleagues
Knowledge of MS Office (Word, Excel, Power Point) at an advanced level, enabling e.g. sorting and filtering data, conditional formatting cells, creating pivot tables / graphs, vertical search data, validate / consolidating and grouping data
