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Business Unit:
At ClearDATA, we provide secure, compliant cloud and managed services designed specifically for the healthcare industry. We are looking for a Senior Cloud Systems Engineer to join our Professional Services team and lead technical implementations across AWS, Azure, and GCP environments.
Job Summary:
We need an experienced, highly technical Project Manager who can bridge the gap between our internal engineering teams and our enterprise healthcare clients. You won't just be checking boxes on a timeline; you will be navigating complex technical requirements, managing escalations, and ensuring our frontline technical teams can deliver on time and within strict compliance standards
Work Mode: Remote
Shift Timings: Monday to Friday – 5:30pm IST to 2:30am IST
Location: Mumbai - Remote
Core Responsibilities
Project Execution: Own the end-to-end delivery of implementations, cloud migrations, and operational projects for high-revenue enterprise clients.
Planning and Reporting: Own project planning, budgeting, time tracking, and deliver regular status updates directly to executives.
Procedure Development: Implement and own standard procedures for Professional Services engagements in close coordination with other internal teams.
Cross Functional Alignment: Coordinate across engineering, technical support, and security teams to drive accountability, without micromanaging technical execution.
Technical Translation: Act as the primary bridge between technical teams and clients, translating technical roadblocks and operational milestones into clear, actionable client updates.
Risk and Escalation Management: Identify technical and operational bottlenecks early. Serve as the definitive point of contact and escalation path for clients during complex delivery phases.
Process Architecture: Build, track, and maintain scalable project workflows that provide clear visibility for both internal teams and clients.
Compliance Adherence: Ensure all project activities and technical handoffs strictly operate within healthcare compliance and security standards undefined.
What We Are Looking For:
Experience: 7 to 10+ years of dedicated project management experience. This is a strict requirement, as this role directly supports the frontline teams handling our healthcare managed services .
Mandatory Technical Background: Previous hands-on experience in IT operations, systems administration, cloud infrastructure, or engineering. You must be able to understand technical project components natively and hold your own in engineering discussions.
Atlassian Expertise: Mandatory experience utilizing the Atlassian software platform (Jira, Confluence, and Jira Service Management) for project tracking, workflow configuration, and documentation.
Portfolio Management: Proven track record of managing large project portfolios and successfully delivering enterprise projects in a highly regulated environment.