Support Specialist-Tech, Seasonal

About the Role

As a Support Specialist you will function as a single point of contact for all technical support for internal and/or external customers across the entire enterprise. In this capacity you will serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. You will utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

The Support Specialist is responsible for end-to-end resolution and ownership of customer requests or concerns. To succeed, you will need to closely monitorrequests, communicate with customers, and deliver solutions to requests with a sense of urgency.