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About the Role
In this role, you will be driving the evaluation of and integration with industry leading AI tax prep capabilities across H&R Block's end-to-end client journey. You will be surrounded by talented Product Managers, Engineers, UX Researchers, UX Designers, Product Marketing Managers and a focused Senior Leadership Team that knows how to win by putting the client first. A curiosity to innovate combined with deep customer empathy and individual income tax domain knowledge will help you succeed in this role.
Day to day you'll...
Drive product discovery, strategy, and delivery for experiences across the tax preparation journey
Partner with engineers, designers, researchers, and business stakeholders to solve customer problems
Prioritize opportunities using customer insights, data, and business objectives
Define requirements and guide products from idea through launch
Measure outcomes and continuously improve the client experience
Required Qualifications
Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Demonstrated decision making, analytical, and problem-solving skills
Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
Introduction to formal product management methodologies
3 years minimum related work experience
Proficiency with Microsoft Office software and product planning tools
Preferred Qualifications
Introduction to structured technology delivery/software development lifecycles
PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
Individual income tax consultation or return preparation
Experimentation rigor -- observation, hypothesis definition, experiment design and instrumentation, measurement, and non-biased observations of results for the purpose of deciding whether to persevere or pivot
Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
